Types of Communication
Barriers to Communication.
Reading Body Language
Do’s and Don’ts
Salutations, Signatures etc..
Writing Effective Mails
Basics of Team Building
Characteristics of a Winning Team
Stages of Team Building
What Do Goals Do For Us?
The Blue Print – Set Your Goals
Planning a Route Map to Achieve Them.
Self-Analysis with Goals in Mind.
‘Twain Shall Meet’ – Aligning Professional and Personal Goals
Why Presentation Skills Training?
Planning the Presentation
Structuring the Presentation
Formatting the Matter
Tips and Techniques
What is Motivation?
Importance of Motivation
Relating Work and Motivation
Factors Affecting Motivation
Concept of Emotional Intelligence
Emotional Intelligence Clusters
Applicability of Emotional Intelligence
Alignment with Psychometric Assessment
The Future of Emotional Intelligence
Presuppositions of NLP
Types of Customer Service
Perceptions in Customer Service
Anticipating Customers Needs
Dealing with Difficult Customers
Measuring Customer Satisfaction