Workshops

Communication Skills

• Types of Communication

• Barriers to Communication.

• Listening

• Reading Body Language

E-Mail Etiquette

•  Do’s and Don’ts

•  Salutations, Signatures etc..

•  Writing Effective Mails

Team Building

• Basics of Team Building

• Characteristics of a Winning Team

• Stages of Team Building

• Team Development

Goal Setting

• What Do Goals Do For Us?

• The Blue Print – Set Your Goals

• Planning a Route Map to Achieve Them.

• Self-Analysis with Goals in Mind.

• ‘Twain Shall Meet’ – Aligning Professional and Personal Goals

Presentation Skills

• Why Presentation Skills Training?

• Planning the Presentation

• Structuring the Presentation

• Formatting the Matter

• The Delivery

• Public Speaking

• Tips and Techniques

Motivation

• What is Motivation?

• Importance of Motivation

• Relating Work and Motivation

• Factors Affecting Motivation

• Self-Motivation

Emotional Intelligence

• Concept of Emotional Intelligence

• Emotional Intelligence Clusters

• Applicability of Emotional Intelligence

• Alignment with Psychometric Assessment

• The Future of Emotional Intelligence

Neuro-Linguistic Programming

• Presuppositions of NLP

•  Milton Model

• Meta Model

• NLP Technique

Customer Satisfaction

• Types of Customer Service

• Perceptions in Customer Service

• Anticipating Customers Needs

• Dealing with Difficult Customers

• Measuring Customer Satisfaction