Workshops

Communication Skills

  • Types of Communication
  • Barriers to Communication.
  • Listening
  • Reading Body Language

E-Mail Etiquette

  •  Do’s and Don’ts
  •  Salutations, Signatures etc..
  •  Writing Effective Mails

Team Building

  • Basics of Team Building
  • Characteristics of a Winning Team
  • Stages of Team Building
  • Team Development

Goal Setting

  • What Do Goals Do For Us?
  • The Blue Print – Set Your Goals
  • Planning a Route Map to Achieve Them.
  • Self-Analysis with Goals in Mind.
  • ‘Twain Shall Meet’ – Aligning Professional and Personal Goals

Presentation Skills

  • Why Presentation Skills Training?
  • Planning the Presentation
  • Structuring the Presentation
  • Formatting the Matter
  • The Delivery
  • Public Speaking
  • Tips and Techniques

Motivation

  • What is Motivation?
  • Importance of Motivation
  • Relating Work and Motivation
  • Factors Affecting Motivation
  • Self-Motivation

Emotional Intelligence

  • Concept of Emotional Intelligence
  • Emotional Intelligence Clusters
  • Applicability of Emotional Intelligence
  • Alignment with Psychometric Assessment
  • The Future of Emotional Intelligence

Neuro-Linguistic Programming

  • Presuppositions of NLP
  •  Milton Model
  • Meta Model
  • NLP Technique

Customer Satisfaction

  • Types of Customer Service
  • Perceptions in Customer Service
  • Anticipating Customers Needs
  • Dealing with Difficult Customers
  • Measuring Customer Satisfaction