Workshops
Communication Skills
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Types of Communication
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Barriers to Communication.
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Listening
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Reading Body Language
E-Mail Etiquette
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Do’s and Don’ts
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Salutations, Signatures etc..
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Writing Effective Mails
Team Building
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Basics of Team Building
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Characteristics of a Winning Team
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Stages of Team Building
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Team Development
Goal Setting
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What Do Goals Do For Us?
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The Blue Print – Set Your Goals
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Planning a Route Map to Achieve Them.
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Self-Analysis with Goals in Mind.
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‘Twain Shall Meet’ – Aligning Professional and Personal Goals
Presentation Skills
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Why Presentation Skills Training?
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Planning the Presentation
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Structuring the Presentation
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Formatting the Matter
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The Delivery
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Public Speaking
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Tips and Techniques
Motivation
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What is Motivation?
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Importance of Motivation
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Relating Work and Motivation
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Factors Affecting Motivation
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Self-Motivation
Emotional Intelligence
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Concept of Emotional Intelligence
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Emotional Intelligence Clusters
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Applicability of Emotional Intelligence
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Alignment with Psychometric Assessment
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The Future of Emotional Intelligence
Neuro-Linguistic Programming
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Presuppositions of NLP
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Milton Model
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Meta Model
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NLP Technique
Customer Satisfaction
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Types of Customer Service
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Perceptions in Customer Service
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Anticipating Customers Needs
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Dealing with Difficult Customers
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Measuring Customer Satisfaction