Workshops Communication Skills Types of CommunicationBarriers to Communication.ListeningReading Body Language E-Mail Etiquette Do’s and Don’ts Salutations, Signatures etc.. Writing Effective Mails Team Building Basics of Team BuildingCharacteristics of a Winning TeamStages of Team BuildingTeam Development Goal Setting What Do Goals Do For Us?The Blue Print – Set Your GoalsPlanning a Route Map to Achieve Them.Self-Analysis with Goals in Mind.‘Twain Shall Meet’ – Aligning Professional and Personal Goals Presentation Skills Why Presentation Skills Training?Planning the PresentationStructuring the PresentationFormatting the MatterThe DeliveryPublic SpeakingTips and Techniques Motivation What is Motivation?Importance of MotivationRelating Work and MotivationFactors Affecting MotivationSelf-Motivation Emotional Intelligence Concept of Emotional IntelligenceEmotional Intelligence ClustersApplicability of Emotional IntelligenceAlignment with Psychometric AssessmentThe Future of Emotional Intelligence Neuro-Linguistic Programming Presuppositions of NLP Milton ModelMeta ModelNLP Technique Customer Satisfaction Types of Customer ServicePerceptions in Customer ServiceAnticipating Customers NeedsDealing with Difficult CustomersMeasuring Customer Satisfaction